Notice changes from a safe distance and leave tensioned components alone.

Observe without handling

Look for obvious damage only from a safe position away from the door’s travel path. Note unusual movement, a visible spring gap, or new sounds during normal use. You do not need to touch a spring or remove a cover to provide a useful description of a concern.

Separate maintenance from repair

Follow the manufacturer’s care schedule for your system. Ask a technician which routine tasks are appropriate for you and which require service. Do not wind, loosen, or replace a spring, cable, or associated bracket as part of household maintenance.

Act on changes in operation

If the door becomes unusually heavy, hangs unevenly, or will not open normally, stop operating it. A stronger opener is not a substitute for correcting a balance problem. Contact Bonita with the symptoms and your community so the next step can be discussed.

Talk to Bonita about your door

We serve Chicago and surrounding Illinois communities. Check the service-area list, then contact Bonita to confirm availability and discuss your door.